WARRANTY

TIMBER JOINERY

THE WOODWORKERS COMPANY, warrants to the original consumer that the quality of workmanship and materials of built in timber joinery items will be free from structural defects which may render the product unserviceable for 5 years from date of purchase. Exposed solid timber products such as gates, balustrade, finials, post balls, brackets, window hoods etc carry a 1 year warranty for defects which may render the product unserviceable. Fuseon doors have a 2 year external warranty and a 5 year internal warranty.

All doors and windows are designed to 700Pa velocity and 150Pa water rating unless a higher rating was specified on the shop drawings provided for the particular application.

All doors and frames are supplied unfinished unless otherwise contracted. Sanding, filling, sizing and cleaning shall be the responsibility of the purchaser. Joinery contracted to be factory primed will be sealed with one coat of primer only. Sanding and subsequent undercoats are the responsibility of the purchaser.

Doors must be inspected upon arrival for visible defects and all claims based thereon must be filed within two (2) days.

Warranty will not apply if the structural strength of the mortice and tenon joints are compromised by cutting, installing hardware or alterations.

To comply with this Limited Warranty, it is the consumer’s responsibility to properly care for and protect all timber products

  • Prior to installation, the entire door and its frame, both interior and exterior, and including top and bottom edges and hinge checkouts, must receive a minimum of two (2) coats of recommended paint or sealer within 48 hours of delivery to prevent undue absorption of moisture which may cause warping to occur. See our separate FAQ sheet for recommended finishes.
  • Doors must be stored flat, in a dry place with ventilation all around. Avoid freshly plastered rooms or other damp areas, and ensure doors are not in direct sunlight. Do not stack on new concrete.
  • Regular maintenance to prevent breakdown and exposure to the elements should be provided to prevent deterioration.
  • A change in climatic conditions can cause slight movement in the components of some solid timber joinery, which are not considered defects. All joinery must be sealed with 48 hours of delivery to site to minimise expansion and contraction.
  • THE WOODWORKERS COMPANY requires that if your door receives direct sunlight it should be painted in a LIGHT reflective colour, or in approved transparent finishes.
  • DARK colours may cause shrinkage due to surface heating and will void this warranty. Specifically, external doors painted in colours with a light reflectance value of less than 50 are not covered by this warranty.

EXCLUSIONS

  • THE WOODWORKERS COMPANY will not be held responsible for charges of hanging, lock or hardware fitting, painting or any other charges arising from the replacement or remedial work on joinery. This warranty, under Section 69 of the Trade Practices Act will be limited to: such remedy replaces, or the repair of products only. The company is not liable to reimburse any purchaser for joinery replaced or repaired by others without written consent from THE WOODWORKERS COMPANY. Backcharging for unauthorized work will not be accepted.
  • Texture and colour variations do not constitute defects, as timber is a natural product.
  • Warping refers to distortion within the door itself and not to its relationship to the door jamb or frame in which it is hung. Warping exceeding 5mm in standard 2040mm x 820mm doors shall be considered a defect. Allowable warp increases proportionally with larger joinery items. Claims for gaps or warp in double or French doors will not be considered unless the passive door is plumb and fitted with a barrel bolt at the top & bottom.

Allowable distortions nominated by WADIC(Acceptable performance criteria – TECHNICAL SHEET D page 40) are as follows:

Allowable distortionsLimit
Twist measured diagonally across the door 820mm wide5mm
Bending along the door height: up to 2150mm high4mm
Bending along the door height: between 2150 and 2400mm high6mm
Surface misalignment, at the meeting edge of double swing or French doors, when closed5mm

The guarantee against warp does not apply to the following:

  • 35mm and 40mm thick doors wider than 920mm or higher than 2400mm
  • Doors that are improperly installed or do not swing freely.
  • External doors which have been painted dark colours or different colours on each face, or which are exposed to unnatural temperature variations between both faces due to (for example) air conditioning.
  • External doors that are painted with non-microporous finishes such as acrylic, lacquer or polyurethane
  • Doors that are not fully sealed on all six faces.

Experience has demonstrated that warp occurs after doors have been delivered to storage on building sites, and is usually due to improper storage or adverse moisture conditions after hanging and not to faulty manufacture. The manufacturer will not accept responsibility for joinery when moisture content of the timber falls below 12% or exceeds 16%. The warranty for hardware items not manufactured by Woodworkers is limited to the warranty period offered by the manufacturer even if this is shorter than 5 years.

TRANSPORTATION

All joinery is supplied loose and unpackaged unless prior arrangement has been made to pack the goods so as to help minimize the risk of damage. Any packaging will invite additional costs. Considerable damage can occur when transporting joinery so when shipping and transporting products it is recommended that purchaser takes insurance against damage with the nominated carrier, and uses a furniture removalist wherever possible rather than general carriers.

MAXIMUM TRIMMING OF DOORS

The following trim allowances relate to dowel construction stock joinery. For mortise and tenon construction the maximum trim is 15mm to any stile size and 10mm to any rail.

  • 40mm each side for doors with 140mm stiles
  • 20mm each side for doors with 110mm stiles
  • 10mm each side for doors with 100mm stiles
  • 10mm from the TOP and 15mm from the BOTTOM rails