Terms & Conditions of Sale
Online, Custom and Store
Product is warranted for 12 months, providing the product has been correctly stained or painted according
to our FAQ sheet “Finishing of Joinery”.
While Sydney Woodworkers endeavour to produce product within a time frame, we cannot and will not guarantee a delivery time.
Claims for delays in the supply of product will not be accepted.
Ownership of the product will not be passed on to the customer until invoice is paid in full.
If progressive handover is made, ownership of the goods ( but not the risk in relation thereto) shall not pass to the purchaser until payment is made in full.
All products are made to our standard specifications and profiles.
The final sanding, cleaning, nail stopping and sizing of joinery are the responsibility of the purchaser, as is the staining or painting of product.
Return of hardware product must be made within 7 days of purchase. Goods must be in their original condition, with unopened packaging.
A 15% re-stocking fee will be charged for returned goods.
Claims for defective product must be made within 48 hours of delivery.
Architrave and/or storm mould is not supplied unless ordered.
Glazing certificate will only be issued after the account has been paid in full.
Production of product will not commence until Sydney Woodworkers have received signed drawings.
Drawings
Please check all details on the drawings thoroughly, if changes are required mark any changes where necessary on the drawings then return the
changes to us, where a set of new drawings will be prepared and resent for your final approval.
If you’re satisfied that the drawings meet your requirements, please sign and return ALL paperwork to your Sydney Woodworkers representativeso that manufacturing can commence.
It is strongly suggested that you read thoroughly the FAQ sheets on our website www.sydneywoodworkers.com.au, hard copies are also available in the showroom.
By signing the completed drawings and order sheet the customer acknowledges these conditions of sale.
If you have any concerns or queries, do not hesitate to contact us as below.
Sydney Woodworkers Door+Window Warehouse
ABN: 66 116 412 803
2 Sydenham Road, Brookvale NSW 2100
Phone: 02 9938 4999
Fax: 02 9938 4666
Email: sales@sydneywoodworkers.com.au
Warranty Information
This warranty information is to be read in conjunction with the stated “condition” of the item as shown on each individual sale offer on the www.woodworkersxs.com.au website in our shop. This forms part of the warranty.
It is recommended that all items be inspected by the purchaser (or the purchaser’s representative) prior to dispatch.
As all transportation is the responsibility of the purchaser, the time of the warranty starts from the time the item is dispatched from its shown location.
At all times during transportation and prior to any protective finish being applied, the purchaser takes responsibility to keep the item out of the weather. Failure to do this voids the warranty.
The warranty does not cover any work or alteration made to the item after it is dispatched or any movement or any fault appearing when and after such work has been undertaken.
Colour differences in the same timber species are not classified as a defect (it is accepted that the sill will most often be of a different timber species than the rest of the frame).
Warranty does not cover any timber item purchased that does not have the recommended finish system applied within 24 hours of receipt of the item.
Grade 1 Material & labour warranty
(six months from time of purchase)
Covers any manufacturing fault and defects as defined by AS2688. If the item is deemed by Woodworkers to have a manufacturing fault, it will be altered, repaired or replaced to the full warranty standard or the full purchase price will be refunded at Woodworkers discretion on return of the item.
Grade 2 Labour warranty
(three months from time of purchase)
Covers for the basic manufacturing of the item if the goods are purchased as a ‘second’ but are suitable for most uses with a little care and effort. It does not cover defects such as, but not limited to, scratches, loose or tight knots, water or other marks, timber splits, cracks, bows, twists, warps, timber colours, timber species types, glass blemishes or generally all other defects that may be difficult to hide in clear finished joinery. If the item is deemed by Woodworkers to have an assembly rather than raw material fault, Woodworkers at their discretion, undertakes to repair or replace the item to the basic warranty standard or refund the monies on the return of the item.
Grade 3 No Warranty
The item is purchased “as is” and is not covered by warranty.
Sydney Woodworkers Door+Window Warehouse
ABN: 66 116 412 803
2 Sydenham Road, Brookvale NSW 2100
Phone: 02 9938 4999
Fax: 02 9938 4666
Email: sales@sydneywoodworkers.com.au
Delivery Policy
All items purchased from Sydney Woodworkers and from our www.sydneywoodworkers.com.au website are pick-up only. In some circumstances Sydney Woodworkers can arrange transportation at an additional cost to the customer.
Woodworkers general policy is that the customer arranges transportation of their joinery.
Timber joinery can not be easily packaged (and therefore is not) and is often difficult and heavy to handle and fragile to transport.
Sydney Woodworkers recommend the customer contact a local furniture removal company to arrange transportation. Usually these companies are no more expensive than general freight companies and look after the joinery like furniture, normally wrapping it in blankets and protective packaging.
In most cases furniture removal companies need to know the cubic capacity of the item or items to be transported to provide an estimate. If working this out is causing a problem, contact sales@sydneywoodworkers.com.au for an estimate of the cubic capacity of the item or items you have purchased.
Flat pack frames can be arranged at an additional cost.
Transportation, especially over long distances, can cause movement of hardware pre-fitted to joinery (eg: multi-fold doors and windows). It is important that this be kept in mind when fitting the door or window frame on site.
Dispatch Times:
8am to 3.30pm week days
8am to 11.30am Saturdays
(Closed Sundays and Public Holidays).
Other times can sometimes be accommodated by special arrangement.
Queries relating to the Product Transportation, or any problems or complaints may be directed to Sydney Woodworkers see enquiry number below.
Sydney Woodworkers Door+Window Warehouse
2 Sydenham Road, Brookvale NSW 2100
Phone: 02 9938 4999
Fax: 02 9938 4666
Email: sales@sydneywoodworkers.com.au
Returns Policy
Returns will be accepted on the following basis:
All returns will be approved or rejected at Sydney Woodworker’s discretion.
Where a photo of the product is available on our website, Sydney Woodworkers is not automatically obliged for accepting returns where there is a customer error or the customer changes their mind.
A request to return can be made to Sydney Woodworkers within 2 working days of receipt of the product. This may be done by direct email contact to sales@sydneywoodworkers.com.au.
Approved joinery returns will receive a 100% credit to spend on other purchases from Sydney Woodworkers, or a 90% credit where a cash refund is required to cover the cost of administration, handling and storage.
Approved hardware returns will receive a 100% credit to spend on other purchases from Sydney Woodworkers, or an 85% credit where a cash refund is required to cover the cost of administration, handling and storage.
Where Sydney Woodworkers is in error, a full credit of the cost of the item after its return by the customer, will be issued at no cost to the customer.
Customer used products are not returnable for credit – unless they are defective and therefore not usable for technical reasons (as determined by Sydney Woodworkers).
Sydney Woodworkers Door+Window Warehouse
2 Sydenham Road, Brookvale NSW 2100
Phone: 02 9938 4999
Fax: 02 9938 4666
Email: sales@sydneywoodworkers.com.au
